Oracle CRM FAQ

Q: What is the Oracle CRM product roadmap?
A: Oracle plans to continue to enhance and support Oracle CRM products. In parallel, Oracle's development teams are working to develop next generation CRM applications based on open standards and a service-oriented architecture. Plans include the following:

• Ensure integration of Oracle CRM products.
• Develop Oracle CRM applications using industry standards such as BPEL and XML.
• Optimize Oracle CRM applications for the standards-based Oracle Fusion platform.
• Position Oracle CRM as the centerpiece of Oracle Fusion CRM Applications.
• Provide upgrades to Oracle Fusion Applications for supported Oracle CRM customers, which will incorporate Oracle CRM as the base set of features and functionality.

Q: Will Oracle’s CRM product releases continue as planned?
A: Yes. Oracle’s CRM product lines will continue to be supported and will receive continued investments.

Q: Will the combined companies continue to invest in and develop the current Oracle CRM On Demand offering?
A: Yes. Oracle CRM On Demand is an industry leading customercentric application – sales, marketing and service – delivered as an internet-based, shared environment solution. It’s prized for its rapid time to deployment, affordability, and is configurable by business users. Oracle plans to continue developing the functionality of CRM On Demand and extending its integration capabilities into other solution areas.

Q: How does the addition of the industry-leading CRM On Demand impact Oracle’s overall On Demand business?
A: Oracle has now clearly established its global leadership in on demand solutions. The combined talents, expertise, and vision of the Oracle organizations create the most advanced and progressive on-demand software company in the world. The size and breadth of our offering allows us to combine engineering discipline with a services-based approach to adopt best practices from several areas. Oracle now offers the software development, infrastructure management, and operational services to maximize the business value of our customers’ software investments.

Q: How does the depth and breadth of Oracle On Demand offerings provide value to customers?
A: Oracle CRM On Demand solutions help customers drive more revenue in their business, lower the cost of owning and maintaining software, and ultimately allow them to become more successful. Our vertical industry solutions ensure that customers don’t have to accept a generic application that requires expensive customization. Oracle’s business and operational discipline and our technical expertise and ongoing investments enable us to continually expand and deepen the value On Demand brings to organizations. Our software offers a technology infrastructure and clear migration path for SOA-based enterprise solutions.

Q: What is the Oracle Lifetime Support Policy?
A: Oracle leads the industry with the most comprehensive and flexible support policy, our Lifetime Support Policy. Simple and predictable, our support policy covers the entire technology stack, from database to middleware to applications—an industry first, only from Oracle. The Oracle Lifetime Support Policy provides access to technical support experts and future upgrades to major releases for all product lines for the duration of the product license and consists of three stages of support: Premier Support, Extended Support and Sustaining Support. It puts our customers in control of their upgrade strategy so they can enjoy continued peace of mind, knowing that no matter which product release they’re running, we’ll be there to support their business.

Q: Will Oracle offer the Lifetime Support Policy to Oracle CRM On Demand customers?
A: Yes, Oracle has extended its Lifetime Support Policy to cover Oracle CRM On Demand. Any new versions of the Oracle CRM product line that are released after the acquisition will fall under Oracle’s Lifetime Support Policy. Oracle will continue to aggressively analyze all of the Oracle CRM products and versions to determine which other products and releases will migrate to Oracle's Lifetime Support Policy.